Privacy Policy

1. Who We Are

Dozywave is a trading name of Dozywave Ltd, a company registered in England and Wales (company number 14728610). Dozywave Ltd is the data controller responsible for your personal data. If you have any questions about this policy, contact us at [email protected].

Registered address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

2. What Data We Collect

We collect the following information when you interact with our site:

• •When you place an order: your name, email, delivery address, and payment details
• •When you create an account: your name and email address
• •When you browse: anonymised usage data through cookies
• •When you contact us: anything you provide in your message

3. How We Use Your Data

• •Process and deliver your orders
• •Send order confirmations and dispatch notifications
• •Respond to your enquiries
• •Improve our website and products
• •Send marketing communications (only with your explicit consent)

4. Who We Share Your Data With

We share your data only with trusted partners that help us run our business:

• •Stripe: secure payment processing
• •Delivery partners: Amazon Logistics, Evri, Royal Mail
• •Resend: transactional email delivery

We never sell your personal data to third parties.

5. Cookies

We use essential cookies to make the site work, and analytics cookies to understand how visitors use our site:

• •Google Analytics: anonymised page-view and behaviour data. Opt out via the Google Analytics Opt-out Add-on.

You can manage cookies at any time through your browser settings.

6. Your Rights (UK GDPR)

Under UK GDPR, you have the right to:

• •Access your personal data
• •Correct inaccurate data
• •Delete your data (“right to be forgotten”)
• •Restrict processing
• •Port your data to another service
• •Object to processing, including marketing
• •Withdraw consent at any time

To exercise any of these rights, email [email protected].

7. Data Retention

We keep your data only as long as necessary. Order data is retained for 6 years to meet UK tax and accounting requirements.

8. Data Security

We use appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.